We have a 30-day return policy on unopened products, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org, or call us at (850) 737-3805. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All returns of products where the original order received free shipping: You will receive a refund of the original purchase price LESS the ACTUAL SHIPPING COST (what is cost to send it to you) on the original shipment.
Return shipping charges for UNDELIVERABLE or REFUSED packages
If a packaged is undeliverable, refused, unclaimed, etc. both the original cost of shipping and any additional fees charged by the carrier to return it to us will be deducted from the amount to be reimbursed.
Returns should be sent to:
FULL BODY IMPACT, LLC
605 N County Highway 393 Ste A2
Santa Rosa Beach, FL 32459
In the event that a replacement or refund is issued it does not constitute an admission of any kind by FULL BODY IMPACT. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.